Privacy Policy

Effective Date: July 3, 2024

Lotus Commerce Group (Pty) Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.lotuscommercegroup.com (“Website”). Please read this policy carefully. By accessing or using our Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information: We may collect personal information that you voluntarily provide to us when you interact with the Website, such as your name, email address, postal address, phone number, and other similar contact data.

1.2 Payment Information: If you make purchases through our Website, we may collect payment information such as credit card details. This information is securely processed by our third-party payment processors and is not stored or processed by us.

1.3 Usage Data: We may automatically collect certain information about your device and usage of the Website, including your IP address, browser type, operating system, referring URLs, access times, and pages viewed.

2. Use of Information

2.1 We may use the information we collect for various purposes, including:

  • Providing, operating, and maintaining our Website;
  • Communicating with you, including responding to your inquiries;
  • Fulfilling orders and processing transactions;
  • Improving our products and services;
  • Sending promotional emails about new products, special offers, or other information which we think you may find interesting using the email address which you have provided.

2.2 We will only use your personal information for the purposes for which it was collected and consistent with this Privacy Policy unless otherwise required or authorized by law.

3. Sharing of Information

3.1 We may share your information with third parties who provide services on our behalf to help with our business activities. These companies are authorized to use your personal information only as necessary to provide these services to us.

3.2 We may also disclose your information:

  • To comply with legal obligations;
  • To protect and defend our rights and property;
  • To prevent or investigate possible wrongdoing in connection with the Website;
  • To protect the personal safety of users of the Website or the public.

4. Data Security

We have implemented appropriate technical and organizational measures to safeguard the information we collect and store. However, no system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us.

5. Your Rights

You have the following rights regarding your personal information:

  • Access: You can request details of the personal information that we hold about you.
  • Rectification: You have the right to correct any inaccurate or incomplete information we hold about you.
  • Erasure: You can request that we delete your personal information, subject to certain exceptions.
  • Restriction: You have the right to restrict processing of your personal information under certain circumstances.
  • Objection: You can object to processing of your personal information under certain conditions.

To exercise these rights, please contact us using the contact information provided below.

6. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices. We will notify you of any material changes by posting the updated policy on our Website with an updated effective date.

7. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

This Privacy Policy is drafted to comply with the General Data Protection Regulation (GDPR) and other applicable privacy laws. By using our Website, you consent to the terms of this Privacy Policy.